A voice agent answers service and sales calls, books service appointments to the dealership calendar, and captures sales leads to the CRM with a warm handoff to staff.
Dealership phones ring constantly across service, sales, and parts, and calls routinely spill to voicemail during lunch, after hours, and on busy weekends. Service advisors are on the drive or with customers, so scheduling calls sit on hold or drop. Sales inquiries that arrive after the showroom closes go unanswered until the next day, by which time the shopper has often called another dealer. Every missed call is a lost repair-order or a lost sales opportunity, and staff burn time on routine scheduling that pulls them away from customers in front of them.
A Retell-powered voice agent answers every inbound call with a dealership-specific greeting, identifies whether the caller wants service, sales, or parts, and routes accordingly. For service calls it collects the vehicle year, make, model, and the reason for the visit, then reads live availability from the service scheduling calendar in Google Calendar or Outlook and offers real open slots rather than inventing times.
Once a service slot is selected, the agent writes the appointment and vehicle notes back to the dealership calendar and the CRM through an n8n or Make integration, then sends an SMS confirmation to the caller's mobile through Twilio. For sales inquiries, the agent captures the shopper's vehicle interest, trade-in details, and timeline, creates a lead record in the CRM, and books a showroom or test-drive appointment when the caller is ready.
When a caller has a warranty dispute, a complex mechanical question, a specific finance request, or asks for a salesperson by name, the agent offers a warm transfer to the right department and passes the full transcript so staff pick up with complete context. Anything the agent cannot confirm, such as exact pricing or trade-in valuation, is routed to a person rather than guessed.
Inbound call to the dealership main or department line at any hour
Agent picks up immediately, greets by dealership name, and determines whether the caller wants service, sales, or parts.
For service, agent collects year, make, model, mileage, and reason for visit; for sales, it captures vehicle of interest, trade-in, and timeline.
Agent queries the live service calendar for open slots matching the service type and advisor or bay.
Agent writes the confirmed service appointment or sales lead and notes to the dealership calendar and CRM record.
Caller receives a text with the appointment date, time, department, and dealership address.
For warranty disputes, pricing, financing, or a named salesperson, agent transfers to the right department with full transcript context.
The caller ends with a confirmed service appointment or a logged sales lead and an SMS confirmation, and no staff time is spent on routine scheduling.
Yes. The agent reads live availability directly from your service scheduling calendar in Google Calendar or Outlook and books the confirmed slot during the call. Obsivara configures the agent through Retell and Twilio so it only offers open times for the correct service type or bay, then writes the appointment and vehicle notes back to your calendar and CRM through n8n or Make, with no manual entry from your advisors.
Yes. The agent first identifies intent, service, sales, or parts, then follows the right script for each. Service calls collect vehicle and reason-for-visit details and book to the calendar; sales calls capture the vehicle of interest, trade-in, and timeline, create a lead in the CRM, and can book a showroom or test-drive appointment. Routing logic in the n8n or Make layer sends each call type to the correct calendar and department.
The agent does not invent numbers. It captures the request and the caller's details, then offers a warm transfer to your sales or finance team, or logs the lead for a callback with the full transcript attached. Anything that requires a person, exact pricing, an out-the-door quote, or a trade appraisal, is escalated rather than guessed, so the caller gets an accurate answer from staff.
It depends on your call volume, how many departments and lines you route, and which systems it integrates with, your DMS or scheduler, calendar, and CRM. There is no flat published price because a single-rooftop service line is a very different build from a multi-department, multi-rooftop group. Obsivara scopes the integrations and expected volume with you and provides a quote for that specific setup; get in touch for a scoped estimate.
Obsivara discloses AI assistance transparently in the call opening, which is the honest approach and avoids regulatory exposure. Twilio handles call recording and the agent plays a disclosure before collecting any caller information. Retell produces transcripts that are pushed to your CRM through n8n or Make, so your service and sales teams can review exactly what was said before any follow-up.
We design and run this end to end. Tell us your setup and we’ll map the workflow to your exact tools.
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A new hire record triggers account provisioning, document delivery, and task assignments across HR, IT, and the new employee's team.
Send us where the manual work hurts most and we'll come back with a system that handles it, and a date it goes live.
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