A 24/7 AI receptionist answers every call, books appointments, answers common questions from your own business information, routes or takes messages, and texts follow-ups.
Small businesses lose work every time a call goes unanswered. The owner or the one person at the front is already juggling customers, jobs, and errands, so calls hit voicemail during busy stretches, lunch, and every hour the doors are closed. Most callers do not leave a message, they simply call the next business on the list. Hiring a full-time receptionist is expensive and still leaves nights and weekends uncovered, and a generic answering service does not know your hours, services, or how to book into your calendar.
A voice agent built on Retell or VAPI answers every inbound call around the clock with your business name and a greeting you approve. It is loaded with your real business information, hours, location, services, common policies, and pricing ranges you choose to share, so it answers the routine questions callers actually ask instead of just taking a message. When it does not know something, it says so and offers to take a message or transfer rather than guessing.
When a caller wants an appointment, the agent reads live availability from your Google Calendar, Outlook, or scheduler and books the slot during the call, then writes the booking and caller details to your CRM through an n8n or Make workflow. For callers who need a person, it routes the call to your mobile or the right team member; if no one is available, it captures a structured message, name, number, and reason, and logs it so nothing is lost.
Every call ends with a Twilio SMS follow-up: a confirmation with date and time for bookings, or a text with your details and a link for callers who left a message. Obsivara does not just hand over a bot and walk away, it runs the system, monitors calls, and tunes the scripts and FAQ answers over time as it learns which questions come up most.
Inbound call to the business phone number at any hour
Agent answers instantly with the business name and asks how it can help, day or night.
Agent determines whether the caller wants to book, ask a question, reach a person, or leave a message.
Agent answers hours, location, services, and common questions from the approved business information; if unsure, it offers a message or transfer.
Agent reads live availability and books the appointment, or routes the call to the right person or line.
If no one is available, agent takes a structured message, name, number, reason, and logs it to the CRM.
Caller receives a confirmation text for bookings or a follow-up text with the business details and a link.
Every call is answered and handled, appointment booked, question answered, or message captured, with an SMS follow-up, at any hour and with no missed voicemail.
It depends on your call volume and what you want it to do, answering questions and taking messages is a lighter build than one that books into your calendar and syncs to a CRM. Integrations, the number of lines, and after-hours coverage all factor in, so there is no single published price. Obsivara scopes your setup and expected volume and gives you a quote for exactly that; reach out and we will put together an estimate.
For most small businesses the value comes from calls you are currently missing. If callers hit voicemail during busy hours or after you close, and many hang up rather than leave a message, those are jobs and appointments going to competitors. An AI receptionist answers every call 24/7 for a fraction of a full-time hire and never takes a day off. Whether it is worth it depends on your call volume, which is exactly what Obsivara helps you assess before building anything.
Yes. The agent is loaded with your real business information, hours, location, services, policies, and any pricing ranges you choose to share, so it answers the routine questions callers actually ask. When it hits something it does not know, it says so and offers to take a message or transfer to you, rather than making something up. Obsivara tunes those answers over time based on the questions that come up most.
It books during the call. The agent reads live availability from your Google Calendar, Outlook, or scheduler and confirms the slot, then writes the booking and caller details to your CRM through an n8n or Make workflow and texts a confirmation through Twilio. If you would rather it only take messages for certain call types, that is configurable too.
You decide the routing. The agent can transfer live calls to your mobile or a team member, and if no one picks up it captures a structured message, name, number, and reason, and logs it to your CRM plus texts you a summary. You can set which requests always go to a person and which the agent handles on its own, so urgent calls reach you and routine ones are handled without interrupting you.
We design and run this end to end. Tell us your setup and we’ll map the workflow to your exact tools.
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Send us where the manual work hurts most and we'll come back with a system that handles it, and a date it goes live.
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