Every support call answered on the first ring.
We build an AI inbound support voice agent that picks up every call instantly, understands the caller, resolves the common issues from your knowledge base, and warm-transfers anything complex to a human with the context already gathered — so no one waits on hold. Built on Retell, VAPI, or Twilio and wired into Obsivara, you see call outcomes, per-call cost, latency, and any call that dropped or failed to connect.
- Zero hold time — every call answered at once
- Common issues resolved without a human
- Complex calls transferred with full context
- Dropped calls, latency, and cost visible in Obsivara
AI Inbound Support Voice Agent, done for you.
Natural call handling
Answer instantly with a low-latency voice agent that understands the caller, handles interruptions, and resolves common issues from your knowledge base and account data.
Warm transfer with context
When a call needs a human, hand it off with the caller's identity, reason, and what's already been tried — so the agent doesn't start from scratch and the caller doesn't repeat themselves.
Logging & follow-through
Log every call, transcript, and outcome to your helpdesk or CRM, and trigger follow-ups — a ticket, an email summary, or a callback — automatically.
Retell · VAPI · Twilio · OpenAI / Claude · ElevenLabs · your calendar & CRM
Build → connect → monitor.
Scope & build
On a short call we scope exactly what you need, then design and ship it around your stack, data, and guardrails — with a fixed plan and timeline before any work starts.
Connect to Obsivara
Every system we build is wired into Obsivara read-only from day one — via native n8n, SDK, OpenTelemetry, or webhook. No proxy in your request path, so it never adds latency or a failure point.
Monitor & improve
You get cost intelligence, health scoring, silent-failure alerts, and a weekly audit — and we keep it reliable and tune it as your usage grows, or hand it over entirely.
Built by us. Watched by Obsivara.
Because we build the AI observability platform these agents run on, monitoring isn't an afterthought — every voice agent ships connected to Obsivara via one read-only API key, with per-call cost attribution, latency and dropped-call detection, and health scoring live from day one. Nothing sits in your call path, so nothing we add can add lag to a live conversation.
AI Inbound Support Voice Agent — common questions
Which voice platform do you build on?
We build on Retell, VAPI, or Twilio depending on your needs, using your own telephony and model accounts. Telephony minutes and model usage are billed to those accounts; Obsivara tracks the cost per call so it stays predictable.
What happens if the agent can't handle a call?
It warm-transfers to a human with full context, and falls back to voicemail or a callback if no one's available so no caller is stranded. Obsivara flags failed connections and dropped calls immediately, so a broken line doesn't go unnoticed.
Other voice agents builds
Want this built for your team?
Tell us what you need. We'll scope it, quote it, and ship it observable — with a clear plan before any work starts.