Terms of Service

§ 01Acceptance of Terms

By creating an account, accessing, or using the Obsivara platform or website (the “Service”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to it.

If you do not agree to these terms, do not use the Service. Where you have a separately negotiated agreement with Obsivara, that agreement controls to the extent it conflicts with these terms.

§ 02The Service

Obsivara provides an AI operations control plane: observability, predictive failure detection, and cost management for AI workflows, including integrations with third-party automation platforms such as n8n. Features vary by plan and may evolve over time.

We may improve, modify, or discontinue features with reasonable notice for material changes. Beta or preview features are provided as-is, may change or be withdrawn at any time, and are excluded from any service commitments.

§ 03Accounts & Security

You must provide accurate registration information and keep it current. You are responsible for safeguarding credentials and API keys associated with your account, and for all activity that occurs under it.

Notify us promptly at security@obsivara.com if you suspect unauthorized access. We may suspend accounts that present a security risk to the Service or other customers while we investigate.

§ 04Acceptable Use

You agree not to misuse the Service. Prohibited conduct includes: attempting to breach or probe our security; interfering with the Service's operation; reverse engineering non-open components; reselling the Service without authorization; sending malware; using the Service to violate law or third-party rights; or exceeding reasonable usage limits designed to protect the platform.

You are responsible for ensuring the telemetry you send to Obsivara — including workflow payloads — complies with applicable law and your own agreements. We may suspend or terminate accounts that violate this section.

§ 05Customer Data

You own your data. All telemetry, traces, configurations, and content you submit to the Service (“Customer Data”) remain yours. You grant us a limited license to host, process, and display Customer Data solely to provide and improve the Service as described in our Privacy Policy.

We may use aggregated, de-identified data that does not identify you or any person to operate, benchmark, and improve the Service. You can export your data at any time, and upon workspace deletion we delete Customer Data within 30 days.

§ 06Fees & Billing

Paid plans are billed in advance on a monthly or annual cycle, based on the plan and usage tiers you select. Usage-based charges, where applicable, are billed in arrears. All fees are exclusive of taxes, which you are responsible for.

Except where required by law, fees are non-refundable. We may change pricing with at least 30 days' notice; changes take effect at your next renewal. Overdue accounts may be suspended after reasonable notice.

§ 07Term & Termination

These terms apply for as long as you use the Service. You may cancel at any time from your workspace settings; cancellation takes effect at the end of the current billing period.

We may suspend or terminate your access for material breach that remains uncured 14 days after notice, for non-payment, or where required by law. Upon termination, your right to use the Service ceases; sections that by their nature should survive (including Customer Data, disclaimers, liability limits, and governing law) survive termination.

§ 08Warranties & Disclaimers

We warrant that we will provide the Service with reasonable skill and care. EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Predictions, health scores, and recommendations are probabilistic aids, not guarantees. You remain responsible for the operation of your own workflows and infrastructure decisions made using the Service.

§ 09Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE IS LIMITED TO THE FEES YOU PAID TO OBSIVARA IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY TO BREACHES OF CONFIDENTIALITY, YOUR PAYMENT OBLIGATIONS, OR EITHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

§ 10Governing Law

These terms are governed by the laws of the State of Delaware, USA, excluding its conflict-of-laws rules. The parties will first attempt in good faith to resolve any dispute informally; failing that, disputes will be resolved exclusively in the state or federal courts located in Delaware, and each party consents to their jurisdiction.

§ 11Contact

Questions about these terms? Contact legal@obsivara.com. For support, reach support@obsivara.com; for security matters, security@obsivara.com. We may update these terms from time to time; material changes will be announced at least 14 days before taking effect.