Refund & Cancellation Policy

§ 01Overview

Obsivara paid plans (Growth and Business) are one-time term purchases — you pay once for either one month or one year of access to the selected plan. Payments are processed by Polar, our Merchant of Record, who is the seller of record for the transaction and issues your invoice and any refunds.

This policy explains how cancellation, non-renewal, and refunds work. It supplements our Terms of Service; where they differ on billing, this policy controls for refunds and cancellations.

§ 02Cancellation & Non-Renewal

Because paid plans are one-time term purchases, there is no recurring subscription to cancel. A purchase grants access to the plan for the term you chose (one month or one year). At the end of that term your workspace automatically reverts to the Free plan unless you buy another term.

You can stop using paid features at any time. Downgrading or letting a term lapse does not incur further charges, and your data is retained per our Terms and Privacy Policy.

§ 03Refund Eligibility

We offer a good-faith refund within 14 days of a first-time purchase if the Service does not work as described and we are unable to resolve the issue for you. Contact us before the 14-day window closes and describe the problem.

After 14 days, and for renewals or repeat purchases of the same plan, purchases are generally non-refundable except where required by law, because access for the paid term has already been provisioned. We review exceptional cases (for example, an accidental duplicate charge or a verified billing error) individually and in good faith.

Taxes collected by Polar are handled by Polar and refunded together with any approved refund in accordance with the applicable rules.

§ 04How to Request a Refund

Email hello@obsivara.com from the address associated with your account, and include the order/receipt reference from your Polar invoice and a short description of the reason. We aim to acknowledge requests within two business days.

If a refund is approved, it is issued by Polar to your original payment method. Depending on your bank or card issuer, it can take a further 5–10 business days to appear on your statement.

§ 05Chargebacks

If you believe you were charged in error, please contact us first — we can almost always resolve it faster than a bank dispute. Initiating a chargeback without contacting us may lead to suspension of the associated workspace while the dispute is investigated with Polar.

§ 06Contact

Questions about billing, cancellation, or refunds? Email hello@obsivara.com and we'll help. For invoices, tax documents, and the payment record itself, Polar (our Merchant of Record) is the issuer and can also be referenced from your receipt.