Support answers grounded in your docs, day and night.
We build an AI customer support chatbot that answers from your actual help centre, docs, and past tickets — resolving the repetitive questions instantly and handing the hard ones to a human with full context. It runs on OpenAI or Claude with a vector database over your content, all wired into Obsivara so you can see resolution rate, per-conversation cost, and any answer that failed or went off-script.
- Common tickets resolved instantly, around the clock
- Answers grounded in your docs, with citations
- Frustrated or out-of-scope chats escalated cleanly
- Wrong or failed answers flagged in Obsivara
AI Customer Support Chatbot, done for you.
Grounded answer engine
Index your help centre, docs, and resolved tickets into a vector database so the bot answers from your real content and cites its source instead of guessing.
Clean human escalation
Detect when the bot is unsure, out of scope, or facing a frustrated customer, and hand off to your helpdesk (Zendesk, Intercom, and similar) with the full transcript attached.
Deflection & feedback loop
Deploy on web chat, email, or your helpdesk, capture thumbs-up/down and unresolved questions, and feed the gaps back so coverage improves each week.
OpenAI / Claude · RAG · vector DB · embeddings · your docs, help center & CRM
Build → connect → monitor.
Scope & build
On a short call we scope exactly what you need, then design and ship it around your stack, data, and guardrails — with a fixed plan and timeline before any work starts.
Connect to Obsivara
Every system we build is wired into Obsivara read-only from day one — via native n8n, SDK, OpenTelemetry, or webhook. No proxy in your request path, so it never adds latency or a failure point.
Monitor & improve
You get cost intelligence, health scoring, silent-failure alerts, and a weekly audit — and we keep it reliable and tune it as your usage grows, or hand it over entirely.
Built by us. Watched by Obsivara.
Because we build the AI observability platform these bots run on, monitoring isn't an afterthought — every chatbot ships connected to Obsivara via one read-only API key, with per-conversation cost attribution, hallucination and failure detection, and health scoring live from day one. Nothing sits in your users' request path, so nothing we add can slow a reply down.
AI Customer Support Chatbot — common questions
How do you keep the chatbot from making things up?
We ground it in your own content with retrieval and require citations, and tune it to say 'I'm not sure' and escalate rather than guess. Obsivara logs each answer so low-confidence or failed responses are reviewable, not invisible.
What happens when the bot can't answer?
It hands off to a human with the full conversation and any account context, so the customer doesn't repeat themselves. Every escalation is tracked in Obsivara alongside deflection rate, so you see exactly where coverage needs work.
Other ai chatbots builds
Want this built for your team?
Tell us what you need. We'll scope it, quote it, and ship it observable — with a clear plan before any work starts.